Horrible bus drivers

Booked a ticket for 19:15 and I am still at the bus station…. “Sorry for the inconvenience/ delay” that’s all we get. The bus is stuck somewhere and I’m worried if I will reach my destination with a bus that is almost 3 later. Literally nonsense service. I think it’s better to book these new AMP and eagle buses because clearly INTERCAPE can’t deliver nothing my daughter even doesn’t want to go anymore! It’s cold with 2 babies waiting for a bus that is continuously delayed! What is 1 more bad reviews on 1200+ bad revi reviews and no change in even . Now when they get knowling I have 2 babies they rush and embarrass me on the bus with the police as well