Highly dissapointed

<p>I started phoning Intercape Bus Services fro 07:16 to ask them to delay the bus for 5 minutes as the passanger was running late because of a train that was delayed on which I was told this can not happen I then phoned again and again and again making a few calls trying to stall the bus just gor a few minutes as the passanger was almost there. When buying a ticket at Checkers not receiving any terms and conditions no one advised me from the Head Office that it would help to to change the ticket as you can do that 15 minutes beforehand. Yet again I phoned agai to see how they can assist me what a HUGE DISSAPOINTMENT from the call centre agents and the supervisors telling me that I have forfeited the money as I my call was to late... Well if the first person I spoke to was compentent enough she would have advised me and assisted as quickly as possible... I spoke to Amanda and her supervisor never returned my call and yet again I had to phone a few times before I could get hold off her being told that my forst call to them was 07:21 well according to my phone it is showing 07:16 my question so according to me the bus left early then if the times have such a huge difference... When the passanger arrived at Park station he was told he missed the bus with 3 minutes now tell me would any one have died to wait for 3 minutes???? Other times the busses are delayed for hours but to wait three minutes really... Well I have lost almost R700 for what exstra bonus for the people not doing their hob properly???? Then Amanda told me that I should sort this out with Computicket where I bought the ticket wow great Customer Service I would say... I am highly dissapointed in the service I received and the money I lost well I want answers from Intercape as to how they give a service and why they feel nothing for their customers but they want to be paid... So they made an lovely bonus for a seat that was not even occupied when it left JHB but I am sure it was Occupied by someone for free..</p> <p>I feel I sould be refunded as this was not only a mistake from my side and I will take this as far as the Customer Protection Act. I want feedbac****!!</p>