Her ticket number is ***XP986 and suitcase ticket number is ***2.

Hi everyone, I would like to complain about Intercape and poor customer service again. On wens day the 1st of May 2024 my daughter was traveling from east London Station to George bus was supposed to be there 14:15 and it did not arrive at 14:30 the consultant told us the bus is in windmill and apparently Big sky that was supposed to fetch them did not have airvon now they are busy loading staff to another bus, we waited until past three then intercape with registration 802 came and we thought it was leaving only to find out its going back to windmill and people were moved to another bus. My daughter asked who was going to move their luggage the driver said get inside the bus we will move them, now when they dropped her in George at Sasol her suitcase was not in the bus apparently they left it in that bus 802 Now they told her that they will give it to the bus that will be coming to George on the 2nd and they will call her to come and fetsh it at George Station till today no call mind you all her clothes are in that suitcase, she is the student she needs to go to school her toiletries are there and her important documents. Now I want Intercape to make sure that her suitcase gets to George as it's their fault that it was not loaders to the other bus. This is very urgent.