GROSSLY POOR SERVICE

i bought a return ticket this morning to visit my parents and a few minutes after buying the ticket, i get a phone call to say the person i was planning to visit has passed away, i immediately go to checkers where i bought the ticket to cancel it - we phone computicket and we are given the intercape bus number to phone - we dial the number but we are kept on hold for 45 minutes -i then decided to go go back home as my break from work had lapsed. at home we phoned more than 4 times and every time you phone you are put on hold for 15- 25 minutes without any assistants .