Great Customer Service from Intercape and Big Sky

To whom it may concern

Hope this email finds you well. My name is Edgar and am very happy to send this compliment to two of the most dedicated and definitely assets to Intercape and Big Sky. A friend/client was visiting Cape Town for a special occasion to return to Pretoria on the 22nd of December. He unfortunately missed his departure time due to loss of his luggage, this was confirmed right before he would make his way to Cape Town bus terminals. This meant he would miss boarding his bus and also mean he would possibly lose his ticket with no refunds. Fortunately, we had two of the most brilliant ladies that offered the best service with full attention to detail.

Bokelwa and Jacquiline were incredible in helping us to change the bus ticket for my friend to board on the next day. Initially Jacquiline had advised that the bus might still be available for my friend to still board, then Bokelwa came back to us offering to change the bus ticket to the following day with minimal payment as a penalty. I have worked in the Tourism industry for years and have worked with people from all walks of life, I still believe that South Africa is still the best at customer service, as evidence to our experience. The two ladies are without a doubt are asset to the company and deserve to be acknowledged.

Thank you to Bokelwa and Jacquiline for the best customer service I have ever received in a long time!!

Please forgive me if I got the names wrong, I do remember Jacquiline but not 100% sure about the other lady's name.