Furious At Intercape

I had booked a return trip from Cape Town to Tarkastad for the long weekend of this month basically 17 till 22 March. Upon my return to Cape Tosn on the evening of the 22nd March I went to stand at the Bus Stop where the Intercape bus I had booked will pick me up. The bus, with number 714, arrived at 19:20 and I had stood with 4 other people as we boarded the bus. So i went inside and the bus driver checked my ticket and told me that that's not my bus. Mine is probably still coming. I was shocked cause I was thinking to myself everyone else boarded and I will be standing alone at that bus stop alone. So I asked the driver if he is sure and he said yes he's sure so I went off the bus.

I stood again and around 19:45 another bus came and stopped. The bus driver checked my ticket and told me your bus might have left you and I told him no man it can't be I've been standing here from around 18:30 and I've seen every bus that passed there. So I went off this one too. I called their call center and the agent I spoke to said my bus is still on it's way roughly 30 KMs to Tarkastad. I was soo pleased as I was getting more worried. I stood and stood till 20:30 when I decided no this can't take this long so I once again called the call center. The lady asked for my ticket number etc and told me my bus is at Cradock already it passed Tarkastad a while ago. I got furious and told the lady everything above, she responded that your bus is that 714 bus so I told her that driver said it's not. She put me on hold and apparently they inquired operations or something to call this bus driver and got back to me and told me yes that bus driver remembers me he told them yes he left me and might've made a mistake when checking my ticket.

Now it's around 20:45 and I'm asking this lady so what's the solution because I had planned to stay until 22 March and my hotel booking was set for that time or duration. Where am I even supposed to sleep due to the negligence of that bus driver and I'm supposed to be at work the 23rd March. The lady said unfortunately there is no other bus today from Tarkastad to Cape Town. It will be tomorrow the same time 19:20. I just couldn't believe it. So she booked a ticket for me for the following day and said I could lodge a complaint as I explained to her I'm supposed to work 23 March and I will need now to spend on another day at that hotel. I even told her I want to be reimbursed for those unnecessary expenses of a hotel for that day and my day's wage at work as I seriously saw this as an expense that I shouldn't have incurred due to a driver that basically couldn't or didn't know how to properly do his job and it's their driver.

I lodged a complaint that night explaining all the above and they told me it takes 72 hours to solve but in cases where they need to an investigation it takes 7 working days. Now I'm thinking to myself so all this inconvenience I must withstand it due to an *********** and negligent driver who simply chucked me out of the bus I'm supposed to be in. I had to spend an unplanned night and wait for a full day for another trip and now I must wait days for a resolution. I haven't received any call or what so ever and today is day 7.

My ticket number was ***QQ637 and I'm sure they will see every interaction I've had with their customer care guys. Very disappointed as I've travelled for years using Intercape.