Frustrated and angry with pathetic bus service

On the 26 September 2018 On my way to Durban from Johannesburg.I got on the intercape bus ,the bus driver told us that we won't get out bags, if we don't show our ticket numbers .As we arrived in Durban beach and everyone got their bags.I only received one of my two bag which had my clothes in,I asked where my other bag was,as I only received one bag which was my clothes. When asking about the missing bag that had my shoes in the bus drivers couldn't answer and claimed someone else took my bag ... I than laid a formal complain which I had to call everyday at first they just kept saying they will call me I've waisted atleast 100 from buying airtime just to follow up. I've lost items worth R 4 528 today (04October 2018 )they send me an email offering me R1 500 which doesn't cover a quarter of what I lost??. I need everything I lost back and not just a quarter of it!!!!