*****, ***** , bad service.

I just spoke with Roxanne Snyman from Intercape explaining to them I changed my bus dates and was supposed to get a refund. On Intercape's system, it shows a voucher was used by one of the Intercape staff members in Maputo who I spoke to change my ticket. According to Roxanne Snyman staff members who ***** clients' refunds can get away with it because Intercape can't do anything about it because the voucher was used and I can not get a refund or voucher.

The fact that such a big company promotes this in the business is disgusting. How