FALSE Advertising!

They have false advertising! We called BEFORE booking tickets to confirm that we can reserve seats as advertised on the web page. The call centre confirmed that we first need to book the tickets & then just call to do the seat reservations. But after booking we called & all of a sudden we CAN NOT reserve seats on the Sleepliner? We called again & then also sent an e-mail - both just said reservations has been closed. When trying the online chat the agent indicated that it is peak season???? Even if the schools only close end of June - tickets are booked for 23 May - it is all of a sudden 'Peak-Season' - nowhere on the webpage is there any indication that seat reservation is subject to any specific routes, times or anything? When leaving a comment on their facebook page I was just referred to again to send an email? I sent e-mail to them - 2 different e-mails on Thursday, 15 May with still not any feedback or response? So how is this acceptable? If the tickets was just for standard passengers it would not be an issue, but they are for senior citizens that has difficulty walking, so to have seats that is easier to access would really make it less stressful! We all know that if they have to 'dash' for a seat they will get pushed out of the way and if they need to get seats at the top level it will really be very difficult to get in & out or use the restroom! This is really not acceptable at all! They have false advertising!