Extremely unsatisfactory service

I. am writing to express my dissatisfaction with the service I received during my recent trip from Kokstad to Cape Town. I paid (order number: ***3) R1030 for a service that was far below expectations. The bus, which was scheduled to arrive at 12:40, only arrived at 13:00, which I understood. However, after this delay, I was forced to wait for passengers who had taken a break to return before I could board. The staff member who assisted with my bags showed me a seat, which later turned out to be occupied by other passengers. When I raised the issue, the employee became aggressive and started shouting at me. I politely requested that he refrain from disrespecting me, after which he reluctantly took me to another seat. This seat had a bag on it, which he removed, and I assumed it belonged to him. Given this unpleasant experience, I would like to inform you that I have a return ticket with your service, but I will be canceling it and will not be using your services again. I urge you to address this matter.