extremely unsatisfactory and deeply disappointing

I am extremely disappointed with the service I received from Intercape. I contacted customer service six times, and each interaction was worse than the last. The consultants displayed a lack of professionalism and ethics—speaking casually, being rude, and showing no regard for proper customer service standards. On three occasions, the call was abruptly dropped. I was kept on hold for excessive periods, and when I finally got through, the call was disconnected again. I had asked the first consultant if I could provide my number in case the line was cut, but she responded dismissively, saying she could see it. Several others pretended not to hear me until Unathi finally tepped in and assisted. Professionalism in the workplace is not optional it’s essential. It’s disheartening to see such disregard from individuals who once sought employment eagerly, only to show indifference once hired.