Extremely poor service!
I am utterly disgusted in the poor service I received from Intercape couch line's. I'm a frequent traveler, every time I embark on a journey I put my faith and trust in the people I have selected to get me too and from my destinations hassle free, I often travel to unknown destinations alone, trusting my carriers with my well being. My bus was over booked to start off with, I had to wait for an hour to get the next available bus, we drove 20min outside CT only to stop and wait for just over a hour, now putting me behind schedule by over two hours. The driver sped like crazy trying to make up for lost time with everyone else's lives at risk, by doing so the driver decided not to stop at all his allocated stops. The driver did not stop at my stop where I had to get off in Rivetsdal (I don't know where that is) when we stopped I asked and was told "you did not notify us about your stop, we will have to take you to George and put you in alternative transport" I'M SO SO SO DISGUSTED IN THE LEVEL OF SERVICE I HAVE RECEIVED. My duration of the trip was about 10 hours wasted of my time and energy, I feel I need to be compensated for my inconvenience and troubles. Bus no.093
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Replies (1)'s updateReviewer Update
08 Dec 2017, 15:45Dear Mr Jacobs,
As per our telephonic conversation, we would like to you a 50% gratuitous voucher that can be used when making your next ticket booking with Intercape. The voucher is valid for 6 months, and should it happen that you do not travel within the 6 months then you can contact us and we will extend the voucher for you.
On the day that you would like to make a booking with us, you will either have to make your booking at an Intercape office or through our Call centre which can be contacted on ********** . You will need to quote your complaint reference number, which is ###### and the consultant will assist you from there.
Once again we do apologize for the inconvenience caused and we can assure you that this is not the type of service that we wish to render to our passengers.
Kind regards
's update08 Dec 2017, 15:45
Reviewer Update
Dear Mr Jacobs,
As per our telephonic conversation, we would like to you a 50% gratuitous voucher that can be used when making your next ticket booking with Intercape. The voucher is valid for 6 months, and should it happen that you do not travel within the 6 months then you can contact us and we will extend the voucher for you.
On the day that you would like to make a booking with us, you will either have to make your booking at an Intercape office or through our Call centre which can be contacted on ********** . You will need to quote your complaint reference number, which is ###### and the consultant will assist you from there.
Once again we do apologize for the inconvenience caused and we can assure you that this is not the type of service that we wish to render to our passengers.
Kind regards