Extremely Disappointed with Intercape's Service

I am deeply disappointed by the consistently poor service and constant delays experienced when traveling with Intercape. My most recent journey on bus number 243 was yet another frustrating example of the company's inefficiency and lack of communication.

Every time I travel with Intercape, the buses are delayed by 1-2 hours without any explanation or prior communication. This has become a recurring issue, and the company seems to make no effort to improve its scheduling or keep customers informed. Waiting for hours without any updates is not only inconvenient but also shows a complete disregard for passengers' time.

On my latest trip, bus 243 was again delayed by over an hour with no reasons provided. Despite repeated occurrences, there was no apology or attempt to explain the cause of the delay. It is unacceptable for a service provider to operate with such poor customer care and communication.

I am no longer willing to be a loyal customer to a company that continuously fails to deliver reliable and professional service. Based on my repeated negative experiences, I would not recommend Intercape to anyone seeking timely and customer-focused transportation.

Intercape needs to seriously address these ongoing delays and improve its communication with passengers. Until then, I will be seeking alternative travel options and encouraging others to do the same.