Extremely Disappointed – False Advertising and No Comfort (Trip on 10 June 2025 at 22:30)

I am extremely disappointed with my recent experience with Big Sky Intercity. I booked and paid for a Sleepliner ticket for a trip from Kimberley (CBD) to Johannesburg on 10 June 2025, departing at 22:30. However, I was shocked to find that I was placed on a regular Mainliner bus instead of the Sleepliner service that was clearly advertised and promised.

This is outright false advertising. The bus was uncomfortable, cramped, and completely inappropriate for an overnight journey. I was squashed the entire way, unable to rest properly, and the trip was absolutely miserable. There was no sign of the Sleepliner comfort or features I paid for.

I paid R500.00 expecting a premium Sleepliner experience, not this disappointing and misleading downgrade. This kind of ****-like behavior from a national transport service is unacceptable. Customers should receive the service they paid for — not be silently downgraded without notice or apology.

I am demanding a full refund or reimbur*****t for the inconvenience, discomfort, and misleading service. If Big Sky cannot provide what they advertise, they should not be selling those tickets.

I will never trust or book with Big Sky again unless this matter is resolved appropriately.