Exceptional service

I write this communication to relay my greatest gratitude to Mr Happy Madolo. I was scheduled to board a bus from the Midrand station to EL on the 17th of December. I had arrived 30 minutes before departure but this bus was running late. I then asked another of your buses that was offloading people thinking it was my bus and I was simply told that it was not the bus to EL, the bus Mr Madolo was assisting on then arrived and I then again asked if that was the bus to EL to which he informed me that it was not. But he didn’t just stop there, he literally took my bag, ran with me to the other side of the station where I should have been, but didn’t know that, requesting for me to catch a lift with the other buses heading to Park station so I can catch mine and when that didn’t work, was quick to move to a meter taxi to make my way to park station. I made it to park station and boarded my bus to see my family because of him and I cannot even begin to tell you how greatful I am to him for going out of his way to help me like that. My previous experience with your services has not been great before but he has redeemed my faith in your company and humanity. His kindness and assistance is something I will never forget. Thank you Mr Madolo for what you did for me, words cannot express how greatful I am.