Double standards.

My sister took this bus with her Childers to Port Elizabeth from Johannesburg. When they come the bus was late and no apologies or compensation was given for inconvenience. When they had to bored the bus today they were 2 min late. The bus didn't want to stop and upon inquiry at the office they were told that they have two options. Forefait the tickets or try and follow the bus to Grahamstown. Not can I put you on another bus or later bus. Just follow the bus to the next stop. Now what is this double standards about, because when they come the bus company didn't loose anything by arriving late but when a passenger is 2 min late they have to loose money. No one asked to be late. The is accidents on the way. Traffics have stop an goes so how does one help for things going wrong that day that you need to be somewhere. To wait a few min or to give a call to the customer won't hurt company, instead it wil show compassion towards the customer. Be care of this bus service.