Double Charge for a Toddler!!!
<p>It is with great regret that this has come to this.</p> <p>On the 24th of Feb I booked a ticket for my fiancé and my daughter to travel from Durban to Johannesburg on the 25th. With that there were two changes on the tickets NAME changes not time, not date just name changes of which I was charged for, fine.</p> <p>Now what confused me when my fiancé finally travelled he was told that my daughter had to pay; I had sent him the reference number for the ticket booked online the previous day but he is not one to argue he just purchased ANOTHER ticket for our 2 year old daughter. I then sent Intercape an email asking what had happened but I only got an email asking for my banking details for a refund, a refund that never came through!</p> <p> </p> <p>Followed up with another email a person named Shawn rep**** with rather a confusing email saying the ticket was changed into a voucher and another voucher, cancelled and then used - I did not understand that as the only thing I had done was do a name change on the ticket for an adult travelling with the baby.</p> <p> </p> <p>My question to Shawn was okay fine that whatever it is happened BUT I would like to know what happened to the ticket I had purchased online for my daughter? His reply was SILENCE.</p> <p> </p> <p>To date SILENCE!!</p> <p> </p> <p>@Intercaper @ShawnMinnie in accounts the action and responses over this matter was saddening and I am going to make sure the whole SA knows that Intercape charges double tickets for passengers if they want to and ignore you afterwards if you inquire.</p> <p> </p> <p>Pilly Zuma</p> **********