DONT USE INTERCAPE

Dear Intercape Customer Service,

I am extremely disappointed with the pathetic service I have received regarding my bus booking. I had a confirmed ticket for a bus scheduled to depart at 3:10am, which was crucial as I need to be in Durban by 7 AM. However, I received an SMS informing me that the bus would no longer be arriving at that time as it will be 3 hours 40mins late, with no alternative arrangements or compensation provided.

This last-minute delay has put me in a very difficult position. Given Intercape’s history of unreliability, i expected at least a fair resolution. Refusing to issue a refund is completely unacceptable, as especially since all other bus options are now fully booked, leaving me stranded, your consultants and drivers are very ********* and rude they don't give a damn about the passengers and the service you provide , I paid for a service that your company failed to provide, and I should not have to bear the consequences of your operational failures which is no secret as complaints are all over the internet about you guys, I feel like you guys are ****ming us all as your morning busses has this kind of pattern and we are forced to miss the bus. A full investigation needs to be conducted on you and the service you provide as you are really causing havoc they need to give the contract away to a bus company that can honor it , I will get a partition to be signed by all travelers that have this kind of experience from you as it is on going not from now.

I demand to be compensated for my ticket. If this issue is not resolved promptly, I will escalate my complaint to the relevant consumer protection authorities and consider taking legal action if necessary.

Please respond urgently with a resolution.

Sincerely,