DON'T EVER EVER TRAVEL ON THE INTERCAPE BUS, EVER. WORST WORST BUS SERVICE

I booked a bus ticket for my 15 year old son from Jhb to Durban on 14 December 2018. We got to Park Startion at 21h30, to extremely long queues. We stood in the rain on platform 5 waiting for the bus until midnight. I was first told that the bus got full in Pretoria and had to leave for Durban?????? How many tickets were booked????? If the capacity of the bus is 60 odd, why would you sell 500+ tickets????? They were organising another bus (there were over 400 people at this time waiting) . At 23h30 we were sent an sms saying that there were operational issues and they were running 1h30 minutes late. At midnight, the lights in the station went off automatically, and people were screaming to hold onto bags and cell phones as it was pitch black. I have NEVER ever felt to unsafe in my life!!

Intercape, your service is PATHETIC, I WANT A FULL REFUND TODAY. You have zero customer service, from your staff hiding in the back cause they could not answer our questions, to your check in staff who were so rude when we tried to find out what's happening, to your 24 hour call centre who told us to log a complaint on your website. SIES, I will never rest until everybody knows how disgusting you treat your passengers and to never ever use your service. I hope every single person, from the pensioners who sat on the pavement with tiredness, to the mothers with babies that were sleeping on suitcases, to the people who had no phones to "log their complaints on the website", to the people who got ****** because there was no security present, all get a refund and a sincere apology from your company today