Dont book INTERCAPE-B59CECPY

2nd December 19:30 bus to Pmb and Dbn. 1stly bus arrives late 2ndly we are **** to about the location of the bus thats coming to fetch us. We were at Wilge Plaza since 10pm while they were trying to fix the bus. Started calling the 24hr number since 00:38 and the lady i spoke to said it was 30km away. Went to ask the driver at 01:00am where the bus is, he said he is passing Engen garage which was 5km from where we were. I called the number again. Spoke to a xhosa lady who has no listening skills whatsoever as she captured my ticket number correctly and she couldn’t find it on the system. And i ask her where did she get a T. She rep**** to me and said “ haike kaloku sisi ndizovele ndi beke phantsi i-phone and and she did. And then she makes me rate her service!!! Like what did she assist me with. Precious was one of the people i spoke too and forgot the other one. Giving me attitude while i am the one inconvenienced by putting us in a bus that was not pre-checked before a long distance trip. Waiting for a bus +2hrs and an unmarked bus. Cold and not balanced.