DO NOT TAKE ANY LUGGAGE ONTO INTERCAPE!!

On a return trip from Bellville to Pretoria in February 2026, my son's new hard-shell suitcase was badly damaged due to reckless mishandling by the person responsible for loading the luggage in the luggage compartment of the bus. I have approached InterCape and shared details and pictures of the damaged luggage. InterCape's legal department just referred me to their terms and conditions on the fineprint, stating that they take no responsibility for any loss or damage. No apology or compensation were offered for the damaged luggage. This trip has cost me now a lot more than just the ticket price, as the hard-shell suitcase cannot be used anymore.and I will have to replace it. VERY POOR SERVICE AND NO SUPPORT FROM INTERCAPE.