Dissatisfied

I would like to share my experience and disappointment. I booked a bus from East London to Cape Town via Queenstown. Aim was to meet friends in Qtn and travel in the same bus with them. Apparently the bus they booked was not the samw as mine. We were not allowed to switch buses so that we all go in 1 buses. Fine we traveled in different buses to Cape town.

I had booked a straight route for return. That is Cape Town to East London. I happened to forget my purse under the seat. I phoned immediately reporting that asking the head office to notify the drivers. I was told the bus is leaving Windmil in EL. I asked that they stop at the Sasol garage in Abbotsford so that I get it.

I told the customer care lady "Sinazo" the car I'm driving and the registration so that they don't think I'm hijacking them.

The bus driver refused to stop. I tried to flicker light and drive parallel so that he can see me. He wouldn't stop and attend me.

Fortunately it had to stop at the stop n go at Qumrha about 50km from EL.

I stopped and got into the bus. That's when I got my purse.

In all this drama. The customer care lady would drop and terminate my call after waiting for 10mins and more.