Disrespectful and negligent treatment of customers

Intercape bus was scheduled to depart at 8:20am on 22 December 2025 yet it was delayed with absolutely no communication provided to passengers. The company is quick to enforce terms and conditions, however the company fails to deliver the service paid for, there is a blatant disregard for paying customers. Passengers are left standing, frustrated with no announcements, no explanations, no accountablity whatsoever. The doesnt not amount to poor service, its shocking and disrepectful. This is a new constant. What is worse, Intercape takes desperate passengers for granted. Desperation does not giver Intercape the right to treat paying customers with such disrespect.

The experience caused unnecessary stress, inconvenience and disruption. Intercape must stop taking paying customers for granted