Disrespected and Humiliated passenger

Dear Intercape

I'm writing this email to express my dissatisfaction with your drivers.

On the 20/04/2022, I travelled from Bloemfontein to Pretoria bus number 205 Sleepliner. The time of departure was 07:30 but it was delayed and only left an hour later, Intercape did not even communicate that the bus would be delayed.

At Kroonstad Ultra city, the bus driver advised that it was only a drop off, which I understood because it normally stops at Kroonvaal for refreshments. While sitting in the bus more people went out, and one Xhosa driver, short in stature, who was wearing black tinted sunglasses got into a heated disagreement with colored elder woman. The driver was very rude I must say.

After some time, I decided to go out and ask the same driver, that I thought it was just a drop off. He responded by saying " They don't want to listen, you can also just go". So I went to Steers to buy food, unfortunately the orders took longer. When I came out the bus was not where it parked, rather it drove all the way to the highway which could be about 3km. I had to run up to where it was parked.

The drivers didn't even apologize and what made me furious was that, the lady who was sitting next to me says that they told the drivers that I was not seated in the bus but they still chose to drive off.

I am beyond disgusted, disrespected and humiliated. Intercape simply don't have their customers interests at heart. We pay a lot of money to be treated like you are doing us a favor. I want this kind of disrespecting behavior to be taken up with your driver's period !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Without the people there's no Intercape.

Regards, Ntambose Mabaso ***