Disorganisation of the highest order

I bought a ticket for a 7:30 pm bus from Johannesburg Park station to Harare. Upon checking in an hour before the scheduled takeoff we informed to wait for the coach that would take us to Harare. However the coach did not arrive until after 2 beyond our scheduled take off time, in all this time we were not kept informed and when the coach finally arrived it was chaos as people rushed to try to get onto the bus. The passengers were restless and anxious after this lengthy period of waiting. The drivers who came on coach 073 were completely out of their depth in terms of working with passengers who were visibly irritated and angry at the delays. Instead the drivers were insisting on following their normal procedures and started preventing people from getting onto the coach. This did not sit well with the passengers as we felt the checking of passports could be done on board as check in had already been done at the main gate.

Needless to say they were further delays as the drivers were adamant and insensitive to customers who had paid a premium for this trip.

Intercape really needs to have contingency measures for these type of situation. It seems they overbooked the coach as some passengers were failing to get a seat.

I am so disappointed with this level of poor service delivery and poor management s****s.

No apology was offered instead were poorly treated and as I type this we are still at Park station waiting for the bus to take off. There seems to be passengers with no seats... This is unacceptable