Dishonest staff

First of all I don't have a problem with Intercape self but their employees.The afternoon of 26th of April 2025 Saturday I was on my way to Bloemfontein via Intercape bus.I had 2x luggage and 2x Plastic disposal bag containing a airfryer in 1 and a duvet in other 1.Both not very heavy.At check in of luggage, one of their staff told me I must pay R100 for the 2 extra bag.I did comply,after I paid,I ask for proof of payment and the staff member told me they will sent me a sms as to confirm payment. Till now no sms was received. Now I'm thinking that the particular staff member was dishonest and pocket my money.I just want to put this out there so to prevent people getting **** to and stole from.