Dishonest staff

I received the most pathetic service from Joy when I went to report my bag which I left in the bus I just got off from. I was on bus 726 and it wasn't even 30 minutes that the bus left when I realised that I left one of my bags. The bus was on its way to the depo, I was advised by her to wait 2 hours, the bag will be sent on the 1200 bus. I then decided to call the call center when the 1200 bus arrived and no one could give me information regarding my bag. I spoke to Celeste who took my number and she will call me back, she didn't call me back instead she called Joy who then suddenly advised me that the bag wasn't found. This is dishonesty at its best.