Disgusting service

Extremely Late with no communication, it's my second time I have to wait for more than an hour and no communication received. They always state on their tickets that the passengers must arrive 30 minute's prior departure but they never on time and it's always more than an hour wait which is very disgusting because I did not pay for not being respected. Other people I was waiting with they did receive their communication from their respective Bus companies but Intercape Noooooo! They would rather surprise you and they do not wanna give refund on top of this nonsense service.

Intercape used to be so on time, on point about everything but now they are just getting worse by day, something in Management is not being done right and no one is taking accountability of this.

I'm never traveling with you Intercape you are low, low, low and it's a shame to even hear how you have lost customers because of not caring about your customer's and not respecting time.