Disgusting service

Most disgusting experience ever. I booked a ticket from Port elizabeth to cape town. Bus was suppose to depart at 21:25 at 22:00 I called the call center the attendant said the bus is delayed and will arrive within 45min it is leaving grahamstown. I asked why there was no sms sent he sounded shocked I didn't recieve one. Then at 23:00 I recieved an sms the bus was 2hours 34min late it was already 2 hours later at this time. At 0:00 I called again the next agent said the bus was stuck before grahamatsown and was now on the way. I asked for a refund as I am.the only passenger waiting outside their offices and its unsafe. Nevermind the fact that I'm already lady for the business I was going to town for . She told me intercpae does not give refunds if I leave nothing she can do they don't cancel. This is highly wrong and unprofessional intercape clearly does not care about their passengers or nor their safety. I am highly disgusted by the service and dishonesty of the staff. I even asked if can't I move and thendriver calls me when they close. That too was not possible. No accountability taken on their part