Disgusted customer,nightmare trip.

Good Day,

I would like to lodge a formal complaint against the Intercape bus services. Who claim their staff have can do attitudes and deliver the best service.

Myself and my partner boarded the Intercape bus in Belville - Cape Town on the 9 October 2018 heading for Pretoria at 18:30. This was my first time making use of any bus services.

I have to say however i was hirely disappointed and disgusted by the services and staff attitudes on the bus.

The drivers where rude to passengers. Did not even greet anyone that boarded the bus,i remember one occasion as my partner was coming up the stairs and driver was heading down he simply looked at him and asked him "what do you want,get out my way please" is that the way Intercape trains their staff to speak to paying customers?

Twice the bus was pulled over because two passenges smoked in the bus toilet,which i understand violates the rules but the way they were spoken too and sworn at in the drivers mother tongue by the driver,really left me appalled at your staffs behaviour.

Also let me not forget to mention the toilet facilities which i refused to use cause it was dirty and un-hygienic. It reeked of urine for most of bus journey,had no toilet paper in it for passengers to use also no water to flush away urnine left over from other passengers. As a woman i had no choice but to wait for long periods of time to make use of garage facilities instead.

I am immensely unsatisfied with your services,with the way your drivers drove,overtaking trucks at whim while having the lives of other passengers in their hands,the hygiene levels on your bus. Your drivers also stop to flirt with woman along the road offering lifts,is this how a professional company such as yourselfs conduct business??

I regret making use of your services,for wasting money on that journey. I felt like i should demand a refund halfway through in fact!