Disgusted by Intercape service

Intercape bus:

I totally understand that delays can be expected at any time during travels. The only things that frustrated me with the InterCape bus, is the fact that we had to wait 4 hours before the bus eventually arrived. The sms that was sent out, only spoke about 2 and a half hours behind schedule. Why did we have to wait 4 hours then for the bus to arrive? This is unacceptable, due to the fact that people were given a time that the bus is going to leave and an arrival time. It's fine if the time isn't 100% accurate, many things can happen... But for a bus that leaves at 7 in the morning to arrive early afternoon at our destination, our ENTIRE Saturday were wasted due to the bus being 4hours late. No plans were able to occur anymore, because time wasn't in our favour and many things were arranged for the Saturday.

I would also like to request that the toilet in the bus must be cleaned out very often, as it is extremely unhygienic and people could become sick from the toilet not being cleaned out, as germs can be picked up from using the toilet. The smell from the toilet also travels through the bus, and it is an unpleasant smell to smell during time of travel. Perhaps clean it out during all the refreshment stops.

I am very disgusted in the InterCape bus service, and I highly doubt that I will make use of this service again. I wanted to travel by bus, to cut expenses on fuel, but I will rather spend money on fuel and save time. I understand time delays do not happen very often, but 4hours has been quite a waiting time and patience were tested.