Disappointed and Sad

So on the 10th of March 2020 I bought return tickets from Midrand to Durban which was going to leave on the 20th of March and coming back on the 22nd of March. So I normally buy these tickets online and they send to my email.

First mistake, I didn't not check if they did send tickets to my email address (because they normally do) also I don't normally print my tickets immediately, I only print them on my day of departure.

As usual I went and open the first email from *** and printed the attachment yesterday without double checking the date.

So I went to the Engine garage station (arrived there just before 21h25)and waited for the bus. The first 21h00 bus arrived, they didn't even open their tablet, they just looked at the bus route no. and they told me the other 21h00 bus was coming.

The 2nd bus was about 45 mins late (it arrived around about 21h45, when they arrived they opened the tablet and my name was there so I entered the bus.

Then we went to park Station and the drivers realised that the bus had one person extra, and they had to check all the tickets one by one. Then when they come to me the checked and saw that my dates were wrong (meaning I had printed the wrong tickets, my date were for the month of February). Mind you the time was now 23h30 and all the buses had left, even the one that I was supposed to in had left. They told me they can't assist me because the buses have left. They left me stranded at the park station, firstly I am woman leaving in South Africa where there is high rate of crime and women are ****d and assaulted everyday, secondly I had to pay TAXIFY r257, 00 so that I can go back to Centurion.

My findings are, intercape online system did not send me the online bus ticket, I checked my mailbox and even in the trash folder but the latest email from them was only in February and there is no way that I could have bought tickets on the 10th of March and booked the dates of the previous month (the system doesn't allow). Luckily my bank statement show me exactly when the transaction was made and I even got an SMS from them updating me that Midrand bus station has moved to Engine.

The bus drivers do not check the tickets properly and sometimes don't use their tablets basically the checking system is so backward.

My right as a customer was violated and I have been highly inconvenienced by their processes and have wasted a lot of money.

I am so disappointed in them as this is the the bus I have been using ever since I moved to jhb I would appreciate it if I can get my refund back.