Disappointed and angry client.

My younger brother was left at Port Shepstone all alone, but his ticket said Margate. when he showed the driver his ticket, the driver told him to get off coz he is going back and no further. we had to drive to a place, got lost during the night coz we are not fami**** with Port Shepstone. we found him at 22:00, my poor brother so cold and scared. Bus Details : Service number - IMOE31, 23/08/2024, Volksrust to Margate. the service of this bus has dropped significantly. I am very disappointed.