Day light *******

I booked a trip from Johannesburg to Cape Town for the 20th March 2025. On the 19th we traveled by car to Johannesburg, unfortunately the car broke down along the road and that caused us loose time. I contacted intercape office to reschedule my bus trip. they charged R105.00 for that. the mechanic checked the car and said that it won't be ready before my rescheduled date. I again contacted intercape to reschedule and this time they charged me R368.00. When I cancelled the trip eventually they charged me more than R600.00. in essence I paid over a R1 000.00 for a service I didn't use.