Customer ****** by intercape bus service

Booked a bus from CPT to QTN and selected main liner which is pricey than budget liner. The difference at the time of booking as R500 which I was okay in paying the extra since I know that when traveling long distance I need the comfort and seat space. Booked my ticket and all was good. On the date of departure the bus was 3 hours late and I was put in budget liner without even communication. When I told the driver that the bus I am on is not the one I booked he was rude and just told me that if I don't want to go I must get off. The bus is a 3 seated and was squashed up with 2 other big girls with no space to move of leg room. No toilet in the bus and the charging ports were not working.

The bus was infested with ****roaches which galavanted on top of us while we slept. I contacted customer service to inform of the matter and Lucinda ignored my email.

I want my refund of the difference between budget liner and main liner.

I paid for main liner not budget liner. I want my money back which is the difference between the 2.

Imagine paying close to R1000 to take a ride where you are sitting on your side for 12hrs and balancing with your feet. Moment you try to nap you are woken up by a ****roaches. You have to hold your pee in to a point by the time you pee your bladder hurts. Phone is off the whole night cause ports are not working and your family is worried sick about you thinking something bad happened.

The service I received is a total 0 rating and the company needs to review their processes and evaluate their customer service.

They need to also refrain from theft activities and not ***** from customers who support their business. I feel ****** and indeed I was ******.