Concern Regarding Customer Satisfaction and Upgrade Policy

I regret booking this bus.

I am writing to express my dissatisfaction with the current upgrade policy. I recently purchased three tickets without realizing that there were three different bus options available. Upon discovering the Sleepliner, I wanted to upgrade my tickets to the sleepliner option, because it seemed comfortable. However, I was informed that I could only upgrade to the Flexi option because the previous tickets that I bought that are on Budgetliner are on a flexi option. I found that to be so unfair because I am merely doing an upgrade not cancellation which only required me to pay the difference.

I bought these tickets at checkers and I was not informed of these options nor given an option to read the terms and conditions.

I decided to call the call centre and I was informed that I can not even cancel the booking, I mean where will my money go if I cannot be refunded. I was expecting a certain fee to be taken when I cancel but I was not expecting the fact that I will not get my money.

I mean I simply wanna upgrade to a sleepliner saver option, but there are so many restrictions.

I don't even know how to express my dissatisfaction.

This policy seems unfair, as an upgrade should simply be an upgrade, regardless of the specific bus type. I am very unhappy with this situation and regret booking with Intercape.

You guys need to work on your customer satisfaction because it's a *******.