Complaint with Bus 730 to Mthatha

Greetings,

I am writing this email to lodge a formal complaint not only against the bus service but also the customer service line.

Firstly, The bus was scheduled to arrive at Midrand Big Bird 1 Engen at 17:00. The bus arrived late. The next stop was scheduled for Johannesburg Park station. We only left the station (with all passengers seated by then) after a whole hour. This was accompanied with no communication nor regard for the schedule.

Throughout the route the bus was already running late but this was further delayed when there was an additional stop at Pietermaritzburg. We waited for an hour at 3am. The driver did not bother to open windows or allow for air conditioning. No communication was relayed as to the reason for an hour long stop. It has now come to light that the driver **** to supervisors stating that there was an issue within the bus. That was a false statement as air conditioning was in perfect condition.

To make matters worse, the bus has not arrived yet and it is 09:43 currently. The driver keeps making unscheduled stops to smoke. The bus reeks of urine and we can barely breathe.

Please assist in this urgent matter before the passengers take the issue further.

Regards, Miss MM Marwede