COMPLAINT AND REFUND

Good day,

I trust you are well.

Kindly note that yesterday I missed my due to the online glitch rather unclear communication.

I booked a bus from Shell Ultra City in Queenstown for 19:20pm, only to find out that there's no pick-up point at that garage. I then contacted Intercape twice to find a resolution to the issue, and all the buses that were coming after the one that left me were fully booked. Please note as per the below I booked from Shell Ultra city because it was the one in my convenience. Also if you check the second picture/screenshot, it doesn't specify where exactly my departure point is. When I reached the station, I found rude and heartless consultants, which I'm gonna report to hello peter!! What annoys me is that I had to book at a BnB with the money that I do not have and as a result I don't know how am I gonna travel back to Joburg/Centurion. Also I was told that the online booking has an error, it doesn't have to pick up Shell Ultra City on the pick-up options/points. can you also work on that, because it was the two of us that missed the bus because of that. All I am asking for is for you guys to make an exception to squeeze me into today's bus. I have interviews tomorrow at 10:00 in Centurion.

Your prompt response in this will be highly appreciated.