CHRISTIAN FACILITY BUT RIPPING PEOPLE OFF

I BOOKED 3 X TICKETS FOR MY CHILDREN GOING ON A CHURH CAMP TO EAST LONDON. I ALWAYS USE GREYHOUND BUT PURELY CAUSE THIS WAS A CHURCH DOING AND INTERCAPE PRAY BEFORE THE BUS LEAVES AND SHOW CHRISTIAN MOVIES ON THE TOUR I USED THEM. I INITIALLY PAID R1626.00 FOR ALL 3 RETURN TICKETS. I CONTACTED INTERCAPE ON FRIDAY (3.4.2015) ASKING TO EXTEND THE RETURN TICKETS FROM LEAVING SUNDAY THE 5.4.2015 TO LEAVING SUNDAY 19.04.2015. THE CALL CENTRE COULDNT HELP ME AS I NEVER HAD THE TICKET NUMBERS??????WHICH I THINK IS PATHETIC AS A NAME AND SURNAME WOULD OBVIOUSLY DO. ON SATURDAY I CALLED ONCE I RECEIVED THE TICKET NUMBERS FROM THE CHILDREN AND THE GUY ADVISED ME THAT I WOULD PAY A 25% PENALTY FEE. WELL 25% PENALTY FEE ON THE TICKETS I BOUGHT...SURELY NO PROBLEM BUT 25% ON TICKET PRICES THAT ARE FLUCTUATING...A BIT ABSURD. THEY WERE GOING TO CHARGE ME A PENALTY OF R1700 AND ODD WHICH ARE MORE THAT THE ACTUAL TICKET PRICES. THEY NEVER BOTHERED TO ACCOMODATE ME IN ANY WAY FROM BELLVILLE OFFICE STAFF MANDY AND KAYLEE RIGHT THROUGH TO MANAGEMENT. EXCUSE ME FOR BEING A SINGLE MOTHER TRYING TO RAISE MY CHILDREN THE RIGHT WAY, AND THEN TO BE RIPPED BY PEOPLE LIKE THIS. IM TAKING THIS TO THE PAPER