Charging ports

Inter cape from Ladysmith to CAPETOWN ,Friday the 14th of June,Charging ports not working. I called the office to check on my daughter because her phone was on voicemail the whole night,I asked them to ask the driver to check when they stop or pass the message,they said they could only tell me about the bus movements. I spent more than 18hours not knowing if my daughter is still okay n all tha***** their fault that the charging ports r not working yet they didn't help me.This isn't the first bus with that issue.I travel 3-5times a year using this bus and I must say their service keeps getting worst. If its not a delay,its a break down on the way ,if not that its charging ports not working.its very bad i can still go on n quote incidents where they were 6hrs late and it was like nothing happened. I let it slide,to a driver who was super rude to me while i was going to JHB,now this incident involves the care of my child that to them seems like nothing in the world where ppl get kidnapped n lost so much but okay