Carelessness of the Driver & Conductor

Good day

I would like to lodge a formal complaint.

I had booked a bus from jhb park station to Ladysmith. Here I am now ...I'm beyond frustrated coz the driver and the conductor didn't come to the back seats where I am seated to let us know they're switching passengers from 1 bus to another for the sake of time.

And when I am telling both of them...they're telling me I'll have to travel with them to durban and come back with another bus from durban to ladysmith...what nonsense is this.

I am stranded in Estcourt filling station outside of cbd.

Worst of all traveling with a minor...how am I to get to Ladysmith.

Even on the filling station where I am left at there's no public transport as it's located out of the cbd. What irritates me the most is the carelessness of both the driver and the conductor.

As for the passengers im front who were busy adding their 2cents saying the driver and conductor did shout that they were doing switching of passengers yet the passengers at the back ,did confirm the conductor did come to the back just to check for empty seats but didn't announce they were doing switches of passengers from 1 bus to another.

How stupid can I be that I would just sit and relax while hearing the announcement of the changes.