Bus **** doesn't even exist

To whom it may concern. I booked a bus ticket from Witbank to Pretoria on the 27th December 2019 for the 28th December 2019 at 2am issuer *** Computicket ***/L5TULQ1A Ticket number:***YA075. The bus never arrived because we found out that Intercape does not do that route anymore and only travels from Middleburg,very well,I then got sent all around Pretoria to try get it refunded,I then went to the Intercape office at the station where a Simphiwe P(Simphiwe Plaatjie) helped me,he said it's no problem to refund I just have to go to a Shoprite U save or Computicket office to collect the money,when I finally got one online I spoke to the manager who did a great deal of effort to resolve my problem,my problem is that apparently the reference number I received from Simphiwe was already used,I never received any money from Simphiwe but he out it on the system as I have received it,your agents at the office are robbing the people without them even knowing it,so after many wasted hours and petrol I still have not received the amount due to me,my cancellation reference number is A***, agent *** and apparently spoke to ArielM818,which has been claimed by someone. Please tell me how this works? Does this Mr Simphiwe get away with my money or is the company going to do something about it? I really am not happy regarding the way all of this was handled,for one you could update the system so that you don't sell tickets for busses that don't exist anymore,that would make a huge difference. Please contact me on *** on Monday the 30th December 2019 so I can know what my next move should be. I won't leave this unresolved. Thanking you Michael Bouwer