Bus did not arrived and disgusting service from call center.

I am highly disgusted, disappointed and angered by their service. I booked a ticket for the 30th of August 2020, 20:50 to depart from Kokstad to Port Elizabeth, Perridgevale. I arrived at the station at 20:00 to make sure I am on time. The first intercape bus arrived at 20:30 and when I went to ask the drivers if it was my bus (showing them my bus ticket), I was assured that it wasn't the one I'm supposed to board and that mine was still on the way. The second bus arrived around 21:15, again I went to check, along with my ticket and was told that it was heading to JHB and that mine was still on the way. I then waited. At 21:35 a third bus arrived, going to Port Elizabeth, the driver took my luggage into the storage compartments and then proceeded to check my ticket thereafter, only to find that that still wasn't my bus. He assured me and other passengers who were in my same position that our bus is on it's way and had just picked up Harding passengers (showing us the details on his tablet gadget). At 23:00 we started to panic because there still was no sign of any bus. Upon calling the call center, we were given the worst service by a female agent who refused to disclose her name. She stated that whether the bus picked the passengers up or not, the bus had arrived and departed at 21:00 and that there was nothing she could do. She then decided to stop responding to our calls (she was the only agent available) because we called with multiple numbers. All of us waiting for the bus then had to leave and head home at around 23:30 yet all previous bus drivers had assured us that our bus was definitely on it's way but the call center agent said it had arrived and left. UTTERLY DISGUSTED AND WOULD NOT RECOMMEND TO ANYONE!