Bribery accepted by drivers

I am very disappointed and angered by Intercape as a company and their employees at Johannesburg Park Station!

I bought 3 bus tickets for the Intercape bus departing at Park Station at 21:00 date 3 July 2020. My ticket reference numbers are 5YAY68N and 5YAZCXL.

Three Intercape gentlemen that were driving the bus told us that we cannot board the bus without permits and we will not receive our refunds. What angers me the most we were watching these guys being bribed by one of the passengers. One of these Intercape drivers discussed with this guy that they receive a bride from behind the bus and this same guy came back with a story that his permit is on his phone and his phone is switched off. They allowed this guy to board the bus without him providing a permit.

This is disgusting behavior and absolutely unacceptable from Intercape and I need this investigated! How was I able to purchase these tickets without a permit and then expected to provide the permit upon boarding? I was advised to contact the call Centre and only to find they close at 7pm. Why does the website state that this is a 24 hour call center?

I am extremely angered and wil not let Intercape get away with this. Bribery is a crime! And if this is the kind of services Intercape associates with, they will definitely lose their clients and reputation.

These three Intercape gentlemen were expecting some kind of bribery from and this I could tell by the tone of their voices as it lowered when they communicated about this permit issue.

I am reporting this because I am expecting answers!

I need investigations done and my money refunded! I am NEVER USING THIS BUS EVER AGAIN AND I DO NOT RECOMMEND IT TO ANY ONE!