Booked Intercape bus but transported in a freezer

I booked Intercape Mainliner service from Mount Frere to Pretoria. The bus was for the 15th of July 2024 and scheduled to depart at 19h:40. The bus (coach no. 652) did arri e well on time. However, the bus was freezing cold and when passengers complained to the driver, it became evident that Intercape dispatched the bus knowing that it had air-con and heater problem. The air-con was blowing freezing cold air that goes through the blanket and you feel it in your bones throughout the 12-hour journey to Pretoria.

The bus has infants, babies, children, old and frail as well as sickly people who had to endure freezing cold temperatures for a 12-hour journey. Needless to mention that one of the emergency exit roof ventilators was also blowing wind and making unbearable noise.

I am going to work but I can't sleep because it's freezing cold and ventilator making unbearable noise. Why would Intercape put our lives under such risk or what matters is them making money and no longer care about the lives of passengers.