BANDEZI ZAMA ***AI616

I have paid more than R700 for one bus ticket but never got to enter the bus. When I asked for a refund I'm always told to wait so I can be referred to a department. Really they're not the best and I'm talking about Intercape from Port Elizabeth with their agents [Amandamd O] included with attitude. Really I just want my money nothing more. For them to reply to my emails I have to text first if not my emails will stay there for days. I really do not suggest their buses.