Bad traveling experience

I am writing to express my extreme dissatisfaction with the service provided by Intercape Bus Service during my recent trip on March 29, 2024. My ticket number is ***XK144.

Prior to the journey, I called your company and spoke with Luzaan from customer services to request seating arrangements for myself and my fiance, ensuring that we would be seated next to each other. Luzaan assured me that everything would be arranged as she would be working on the day of our departure. However, upon boarding the bus, we discovered that no arrangements had been made and there were no seats available next to each other.

When I attempted to address the issue by contacting Luzaan, I was informed that she was not working. This lack of communication and failure to follow through on promises made by your staff is unacceptable.

Furthermore, the situation escalated into a lengthy argument, with other passengers becoming involved and expressing frustration with the delay caused by my request for appropriate seating. Eventually, after much difficulty, we were provided with seats in an area where the air conditioning was not functioning properly, resulting in uncomfortably hot conditions throughout the journey.

This experience has left me deeply disappointed and frustrated with Intercape Bus Service. It is clear that there are significant shortcomings in your customer service procedures and communication protocols. I expect to receive a prompt response addressing this matter and appropriate measures taken to prevent similar incidents from occurring in the future.