Bad service received from InterCape

Good day

I purchased a ticket online on 19 August 2021 Ref No:B57NL8YH to travel today 21 September 2021 but was we were not allowed on the bus as Intercape consultant told me they couldn't see my ticket or reference on their side.

The Intercape consultant by the name of Zama couldn't assist us and we were not allowed to get in on the bus.

This has deeply inconvenienced us and can't explain how disappointed I am at the service that I was given.

Zama asked for reference and proof of payment which I provided but still couldn't assist us.

She advised that it's not her problem but issue is on Computicket.

This made me angry as I thought Computicket and Intercape were working together when we book tickets online?

I was told that I have to purchase tickets @R350 each (R700 for 2)

I then asked Zama to take her photo and attach photo of her which she refused and told me that I can't even pay for the bus now as taking her picture to put on my complain email is personal to her.

After that, we were refused to get in to the bus while we were now willing to pay extra R700 that was required,

Driver told me that I took picture of Zama and he won't allow us on the bus even thou we were willing to pay extra.

We had to go and look for other buses which costs us additional R780 just because of incompetency between Computicket and Intercape.

_ _ Regards Gavin Thami Dlamini ***