BAD SERVICE / POOR PICK UP SYSTEM

My son was supposed to depart Mthata Ultra City which is the pick up point and the driver drove away from my son. My cousin even drove after the bus and alerted the driver that he was supposed to stop at the pick up point but he just showed my cousin that he will turn around and he never turned around. The office is so small and everyone has to sit on the grass outside but their intercom is not working properly and when your bus arrive the driver goes to the office to search for the passengers in the office but everyone is outside due to the office being so small and if you not in the office he drives away. Is this even fair, you pay all this money especially in season then they make it out to be your fault but they don't have processes and functional equipment in place. I read the reviews and see they don't refund but it's ok for the driver to leave without a passenger knowing the passenger is not on board. To top it off, after my third call the agent told me my son is onboard, but he wasn't which means the driver ticked him off on his records to cover his ass. BAD SERVICE. Will never use their service again or recommend their service. There are alot of other bus services now available.