bad service, *********** staff

PATHETIC SERVICE!!!!!!I BOOKED A BUS FOR 2 PEOPLE WITH INTERCAPE. I DID IT OVER THE PHONE, THE CONSULTANT DID NOT TELL ME ANYTHING ABOUT SENDING A PROOF OF PAYMENT FROM THE BANK BUT SAID ONCE PAYMENT IS MADE I MUST CALL BACK TO LET HER KNOW. I CALLED BACK AND WAS TOLD THAT THE TICKET HAS BEEN CANCELLED BECAUSE THE PROOF OF PAYMENT DID NOT COME FROM THE BAN****!!WHAT **** IS THAT. I THEN REQUESTED A REFUND AND WAS TOLD I NEED TO WAIT 3-5 WEEKS!!! NEVER AGAIN WILL I EVER BOOK WITH INTERCAPE!!!SUCH A CHAOS TO BOOK A BUS TICKET. SO MUCH OF AIRTIME WASTED